E-commerce quality and evaluation framework based on technical and user perspectives

The study produces an e-commerce quality and evaluation (ECQE) framework based on consumer perspectives.It was conducted in four main phases that include: 1) theoretical study; 2) empirical study; 3) e-commerce quality and evaluation framework construction and development, and 4) confirmation stud...

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Main Authors: Abd Wahab, Alawiyah, Ahmad, Faudziah, Baharom, Fauziah, Yahaya, Jamaiah
Format: Monograph
Language:English
Published: Universiti Utara Malaysia 2014
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Online Access:http://repo.uum.edu.my/12759/1/Al.pdf
http://repo.uum.edu.my/12759/
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Institution: Universiti Utara Malaysia
Language: English
id my.uum.repo.12759
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spelling my.uum.repo.127592016-04-27T01:40:40Z http://repo.uum.edu.my/12759/ E-commerce quality and evaluation framework based on technical and user perspectives Abd Wahab, Alawiyah Ahmad, Faudziah Baharom, Fauziah Yahaya, Jamaiah QA76 Computer software The study produces an e-commerce quality and evaluation (ECQE) framework based on consumer perspectives.It was conducted in four main phases that include: 1) theoretical study; 2) empirical study; 3) e-commerce quality and evaluation framework construction and development, and 4) confirmation study. The ECQE framework includes four components: quality factors that deal with user expectation and satisfaction; assessment entity, assessment specification, and quality level.The framework was tested on six e-commerce websites.Results show that the ECQE framework is applicable and realistic.The ECQE framework offers a guidance and standard procedure for e-commerce website quality evaluation that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable. Universiti Utara Malaysia 2014 Monograph NonPeerReviewed application/pdf en http://repo.uum.edu.my/12759/1/Al.pdf Abd Wahab, Alawiyah and Ahmad, Faudziah and Baharom, Fauziah and Yahaya, Jamaiah (2014) E-commerce quality and evaluation framework based on technical and user perspectives. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished)
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Abd Wahab, Alawiyah
Ahmad, Faudziah
Baharom, Fauziah
Yahaya, Jamaiah
E-commerce quality and evaluation framework based on technical and user perspectives
description The study produces an e-commerce quality and evaluation (ECQE) framework based on consumer perspectives.It was conducted in four main phases that include: 1) theoretical study; 2) empirical study; 3) e-commerce quality and evaluation framework construction and development, and 4) confirmation study. The ECQE framework includes four components: quality factors that deal with user expectation and satisfaction; assessment entity, assessment specification, and quality level.The framework was tested on six e-commerce websites.Results show that the ECQE framework is applicable and realistic.The ECQE framework offers a guidance and standard procedure for e-commerce website quality evaluation that can be used to improve organization websites to meet the consumers need and to keep the organization competitive and sustainable.
format Monograph
author Abd Wahab, Alawiyah
Ahmad, Faudziah
Baharom, Fauziah
Yahaya, Jamaiah
author_facet Abd Wahab, Alawiyah
Ahmad, Faudziah
Baharom, Fauziah
Yahaya, Jamaiah
author_sort Abd Wahab, Alawiyah
title E-commerce quality and evaluation framework based on technical and user perspectives
title_short E-commerce quality and evaluation framework based on technical and user perspectives
title_full E-commerce quality and evaluation framework based on technical and user perspectives
title_fullStr E-commerce quality and evaluation framework based on technical and user perspectives
title_full_unstemmed E-commerce quality and evaluation framework based on technical and user perspectives
title_sort e-commerce quality and evaluation framework based on technical and user perspectives
publisher Universiti Utara Malaysia
publishDate 2014
url http://repo.uum.edu.my/12759/1/Al.pdf
http://repo.uum.edu.my/12759/
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