Human error control in the collaborative workflow modeling tool based on GEMS model

• Main Authors: Lee, Sang-Young, Yoo, Cheol-Jung, Chang, Ok-Bae
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/13913/1/KM196.pdf; http://repo.uum.edu.my/13913/; http://www.kmice.cms.net.my
• Institution: Universiti Utara Malaysia

Business process should support the execution of collaboration process with agility and flexibility through the integration of enterprise inner or outer application and human resources from the collaborative workflow view.Although the dependency of enterprise activities to the automated system has been increasing, human role is as important as ever.In the workflow modelling this human role is emphasized and the structure to control human error by analysing decision-making itself is needed.Also, through the collaboration of activities agile and effective communication should be constructed, eventually by the combination and coordination of activities to the aimed process the product quality should be improved.This paper classifies human errors can be occurred in collaborative workflow by applying GEMS(Generic Error Modelling System) to control them, and suggests human error control method through hybrid based modelling as well.On this base collaborative workflow modeling tool is designed and implemented. Using this modelling methodology it is possible to workflow modeling could be supported considering human characteristics has a tendency of human error to be controlled.