Exploring service quality and customer satisfaction at Library in Malaysia University

Services are intangible and a service represents a process, consequently the quality of a service is more difficult to perceive and its more complicated. In general, the perceived quality is defined as the customer‟s judgment on overall satisfaction.Customer satisfaction is depending on the high qua...

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Bibliographic Details
Main Authors: Ahmad, Nur Hafidzoh Asyiqin, Romle, Abd Rahim, Mansor, Mohd Hafiz
Format: Article
Language:English
Published: ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
Subjects:
Online Access:http://repo.uum.edu.my/14293/1/98-105.pdf
http://repo.uum.edu.my/14293/
http://www.iwnest.com/IJAG/index.php
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Institution: Universiti Utara Malaysia
Language: English