Proposing the relationship between TQM and service quality in public university: A framework
Service quality considered as one of indicator to measure customer satisfaction in delivering of service.Hence, customer becomes an important actor due to they were expected satisfied during receiving the service. Whilst, the practices of total quality management (TQM) generally known through manufa...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/14311/1/111-115.pdf http://repo.uum.edu.my/14311/ http://www.iwnest.com/AACE/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |