The satisfaction of the usage of electronic commerce applications among companies in Johor Bharu

• Main Authors: Yahya, Mohamad Isa, Elias, Suhaidi, Sulaiman, Razidah
• Format: Conference or Workshop Item
• Language: English
• Published: 2006
• Subjects: HF Commerce
• Online Access: http://repo.uum.edu.my/14335/1/019_ICoEC_2006.pdf; http://repo.uum.edu.my/14335/; http://www.icoec.my/index.php/proceedings/9-icoec-2006-proceedings
• Institution: Universiti Utara Malaysia

This study examines the level of satisfaction of the usage of e-commerce applications among companies in Johor Bahru. To explore the issue, a set of questionnaires was distributed among the companies that have already implemented e-commerce.The finding shows that the majority of the companies are satisfied with the e-commerce applications.Almost all of the companies mentioned that e-commerce has the empathy, tangibility, responsiveness,reliability and assurance criteria with the last two criteria being the most profound. This significant finding will encourage other companies to use e-commerce applications in their business transactions.