Students feedback in selected campus facilities: A case study of Universiti Kebangsaan Malaysia (UKM)

• Main Authors: Abd-Razak, M.Z., Che-Ani, Adi Irfan, Mohd Nawi, Mohd Nasrun, Mohd Tawil, Norngainy, Yahaya, H.
• Format: Article
• Language: English
• Published: AENSI Publisher 2014
• Subjects: LB2300 Higher Education
• Online Access: http://repo.uum.edu.my/14739/1/12.pdf; http://repo.uum.edu.my/14739/; http://www.aensiweb.com/AEB/
• Institution: Universiti Utara Malaysia

The National University of Malaysia (UKM) is committed to create a sustainable campus. Facilities provided are one of the important agenda in contributing to campus sustainability. This paper looks into the aspect of students perception towards selected facilities provided. Their feedback is important since students are the main clients in the campus and they are the largest group that study and live on campus.The concept of facilities management itself emphasizes on the client feedbacks in providing the continuous quality improvement.The method used to obtain the required data is through 5-point Likert scale questionnaires survey. A total of 200 sets of questionnaires were distributed to student of UKM Bangi campus. The responses are in relation to facilities aspect of convenience and comfort, landscape and environment, circulation system, accessibility, transportation, security, and lighting. The result shows that the overall scale obtained from the questionnaire is 3.17, which is at moderate level.This result indicates that the selected facilities provided in UKM Bangi campus is at moderate level.The impact of this finding is to the UKM Department of Development Management, in which they can use the finding in prioritizing the management of physical development of UKM Bangi campus in reaching the student needs