Sustaining a quality management system: Process, issues and challenges

Sustaining a quality management system: Process, issues and challenges

Purpose– This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach– The paper discusses the issues and challenges faced by the institution in the process of maintaining and going beyond th...

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Bibliographic Details
Main Authors: Mohd Mokhtar, Sany Sanuri, Abdullah, Nur Adiana Hiau, Kardi, Nordin, Yacob, Mohd Idzwan
Format: Article
Language:English
Published: Emerald Group Publishing Limited 2013
Subjects:
HD28 Management. Industrial Management
LB2300 Higher Education
Online Access:http://repo.uum.edu.my/15420/1/BSS-12.pdf
http://repo.uum.edu.my/15420/
http://doi.org/10.1108/BSS-12-2011-0032
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Institution: Universiti Utara Malaysia
Language: English

Internet

http://repo.uum.edu.my/15420/1/BSS-12.pdf
http://repo.uum.edu.my/15420/
http://doi.org/10.1108/BSS-12-2011-0032

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