The influence of heads of department personalities on the selection of grievance handling styles

Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a...

Full description

Saved in:
Bibliographic Details
Main Authors: Daud, Zulkiflee, Yahya, Khulida Kirana, Md Isa, Mohd Faizal, Wan Mohd Noor, Wan Shakizah
Format: Article
Language:English
Published: Centre for Promoting Ideas (CPI) 2011
Subjects:
Online Access:http://repo.uum.edu.my/15464/1/32.pdf
http://repo.uum.edu.my/15464/
http://www.ijhssnet.com/journal/index/224
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Utara Malaysia
Language: English
id my.uum.repo.15464
record_format eprints
spelling my.uum.repo.154642016-04-24T02:04:57Z http://repo.uum.edu.my/15464/ The influence of heads of department personalities on the selection of grievance handling styles Daud, Zulkiflee Yahya, Khulida Kirana Md Isa, Mohd Faizal Wan Mohd Noor, Wan Shakizah HD28 Management. Industrial Management Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate styles.It was conducted to achieve two main objectives which are to investigate the styles managers use in handling employee grievances and to examine influence of personalities in choosing style used by the managers in handling grievances.The result of factor analysis reveals that the grievance handling styles used by managers in this study are integrating, compromising and dominating. In general, the study reveals that extra version is negatively and significantly influences the selection of integrating style.Conscientiousness contributes significantly to the prediction of dominating style.Finally, emotional stability is positively and significantly influences compromising style in handling grievances. Centre for Promoting Ideas (CPI) 2011-06 Article PeerReviewed application/pdf en http://repo.uum.edu.my/15464/1/32.pdf Daud, Zulkiflee and Yahya, Khulida Kirana and Md Isa, Mohd Faizal and Wan Mohd Noor, Wan Shakizah (2011) The influence of heads of department personalities on the selection of grievance handling styles. International Journal of Humanities and Social Science, 1 (7). pp. 241-252. ISSN 2220-8488 http://www.ijhssnet.com/journal/index/224
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Daud, Zulkiflee
Yahya, Khulida Kirana
Md Isa, Mohd Faizal
Wan Mohd Noor, Wan Shakizah
The influence of heads of department personalities on the selection of grievance handling styles
description Grievance management is an important topic in the area of industrial relations.Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate styles.It was conducted to achieve two main objectives which are to investigate the styles managers use in handling employee grievances and to examine influence of personalities in choosing style used by the managers in handling grievances.The result of factor analysis reveals that the grievance handling styles used by managers in this study are integrating, compromising and dominating. In general, the study reveals that extra version is negatively and significantly influences the selection of integrating style.Conscientiousness contributes significantly to the prediction of dominating style.Finally, emotional stability is positively and significantly influences compromising style in handling grievances.
format Article
author Daud, Zulkiflee
Yahya, Khulida Kirana
Md Isa, Mohd Faizal
Wan Mohd Noor, Wan Shakizah
author_facet Daud, Zulkiflee
Yahya, Khulida Kirana
Md Isa, Mohd Faizal
Wan Mohd Noor, Wan Shakizah
author_sort Daud, Zulkiflee
title The influence of heads of department personalities on the selection of grievance handling styles
title_short The influence of heads of department personalities on the selection of grievance handling styles
title_full The influence of heads of department personalities on the selection of grievance handling styles
title_fullStr The influence of heads of department personalities on the selection of grievance handling styles
title_full_unstemmed The influence of heads of department personalities on the selection of grievance handling styles
title_sort influence of heads of department personalities on the selection of grievance handling styles
publisher Centre for Promoting Ideas (CPI)
publishDate 2011
url http://repo.uum.edu.my/15464/1/32.pdf
http://repo.uum.edu.my/15464/
http://www.ijhssnet.com/journal/index/224
_version_ 1644281722468040704