Contributing factor to business continuity management (BCM) failure - A case of Malaysia public sector

• Main Authors: Abdullah, Nurul Aisyah Sim, Md Noor, Nor Laila, Mior Ibrahim, Emma Nuraihan
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: HF Commerce
• Online Access: http://repo.uum.edu.my/15609/1/PID077.pdf; http://repo.uum.edu.my/15609/; http://www.icoci.cms.net.my/proceedings/2015/TOC.html
• Institution: Universiti Utara Malaysia

As Malaysia is focusing on building a knowledge-based economy and becoming more dependent on IT in the information age, the need to ensure business continuity in the event of crisis or disaster becomes more important than ever.All public organizations are urged to prepare their BCM to ensure that operations continue swiftly after the unintended event.However, recent studies showed that the frequency of service disruptions is quite alarming even though there is BCM in place. Thus, this study investigates the current practice of BCM and the contributing factors, namely organizations, people, process and technology to the failure of BCM implementation in Malaysia’s public service. The study was undertaken using questionnaires whereby 195 IT people participated in the study.The selected agencies are Frontline agencies and have implemented BCM.Findings showed that organization, people, process, and technology are significantly correlated with BCM failure in the Malaysian Public Sector.The empirical results reveal that process is the key factors contribute to the BCM failure followed humans, technology and organization policy, culture and structure.However, the current BCM approach is more toward technology oriented and only involves the IT department.BCM implementation should involve all levels of the organization and cover all related critical business process.The results of this study have two implications: first, is the discovery of the factor that contribute to the BCM failure and second, the results of this study prioritized the factor that contributes to the BCM failure.This is an important finding because; it enables public sector agencies, planned and implements improvements as needed and at the appropriate rate for each BCM failure factor.