Kesan langsung prinsip transformasi perkhidmatan ke atas kualiti perkhidmatan di sektor awam

• Main Authors: Ismail, Zarina, Md. Salleh, Salniza, Ali, Juhary
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: JQ Political institutions Asia
• Online Access: http://repo.uum.edu.my/16341/1/2.pdf; http://repo.uum.edu.my/16341/
• Institution: Universiti Utara Malaysia

The purpose of this study is to investigate the relationship between service transformational principle (creativity and innovation, decision-making, value of money and intergrity) and the service quality of the Ministry of Health Malaysia (MOH).A total of 700 questionnaires were distributed, only 33...