Managing change on lean implementation in service sector
Government agencies adopt lean management to improve efficiencies and deliver quality services to their customers.However, many public service organizations were unable to fully implement and sustain lean. Resistance to change is one of the challenges during lean implementation in service.Thus, chan...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier Ltd.
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/16890/1/7.pdf http://repo.uum.edu.my/16890/ http://doi.org/10.1016/j.sbspro.2015.11.040 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |