Influence of public service quality in citizen satisfaction (study in private Hospital Y in Padang, West Sumatra Province)
The main problem in public service particularly health care service is the public’s increasing demand for better quality of service.Therefore, hospitals as one of the means of health care providers should be able to increase public satisfaction.This is important to win the trust of patients and/or f...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Muhammadiyah Yogyakarta
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/18569/1/JGP%206%201%202015%20102-114.pdf http://repo.uum.edu.my/18569/ http://doi.org/10.18196/jgp.2015.0008 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |