A structural equation modeling of perceived justice in Malaysian telecommunication sector
Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensiona...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/18616/1/ASS%2011%204%202015%2077-89.pdf http://repo.uum.edu.my/18616/ http://doi.org/10.5539/ass.v11n4p77 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |