Complaint management in public services: a case study at local district municipal authority in Malaysia
This paper presents a conceptualization of the complaint management that focuses on daily customers' activities, which influencing the local municipal district authority organization’s public image. The aim of this study is to identify the major concerning areas complaints received by the...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/20112/1/KMICe2016%20311%20316.pdf http://repo.uum.edu.my/20112/ http://www.kmice.cms.net.my/kmice2016/files/KMICe2016_eproceeding.pdf |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |