Customer care effectiveness and the performance of telecommunication industries in Nigeria

• Main Authors: Alfred, Lydia, Edogbanya, Adejoh
• Format: Conference or Workshop Item
• Language: English
• Published: 2016
• Subjects: HD28 Management. Industrial Management; HF Commerce
• Online Access: http://repo.uum.edu.my/20375/1/ICOGPA%202016%201%206.pdf; http://repo.uum.edu.my/20375/; http://icogpa2016.weebly.com/
• Institution: Universiti Utara Malaysia

This paper examined the importance of customer care unit, the retention of service users and the volatilities of Tele-communication companies in Nigeria.This paper attempt to find the relationship between customer service and the patronage of the service users of Telecommunication companies in Niger...