An assessment of the national health insurance scheme impacts on health care delivery in Nigeria: perspective on total quality management using Nominal Group Technique (NGT)

• Main Authors: Ibrahim, Yahya Saleh, Bambale, Abdullahi Jafaru, Jakada, Balarabe Abubakar
• Format: Article
• Language: English
• Published: Institut Pengurusan Kualiti (IPQ) 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/20565/1/IJOBE%201%201%202016%201%2021.pdf; http://repo.uum.edu.my/20565/; http://www.ijobe.uum.edu.my/index.php/61-current-issues/139-an-assessment-of-the-national-health-insurance-scheme-impacts-on-health-care-delivery-in-nigeria-perspective-on-total-quality-management-using-nominal-group-technique-ngt
• Institution: Universiti Utara Malaysia

The early 70’s saw the emergence of new research technique with small number of participant but with more degree of allowance for all to make equal contribution.This technique call Nominal Group Technique (NGT) resolves the issue of dominance of the most vocal member in a focus group.It gave equal opportunity to all participants more than dolphi method.It can easily transform from qualitative to quantitative technique. This study makes use of NGT to assess the success recorded by the NHIS reform in Nigeria.The result shows some level of changes in the way healthcare delivery is being carried out in Nigeria.The results in this research shows an absolute weight of .7 and ranked 13 by the NGT participants showing that NHIS is biased towards urban than rural.The 6% better drugs in the private clinics more than in public signify the system is more functional in the private clinics than public. The result of better treatment was as well not too impressive.The research concludes that the monitoring and evaluation unit of the Federal Ministry of Health, NHIS and HMO should rekindle their effort in making sure that the needed successes are recorded in these three very important areas, genuine drugs, waiting time to see doctors and clinical medical personnel and Better treatments in tandem with the TQM principles and practices.