The level of TQM practices in tertiary education industry

The level of TQM practices in tertiary education industry

The purpose of this paper is to identify the level of understanding on Total Quality Management (TQM) in education sector among undergraduate students in public university in Malaysia.Random sampling technique was applied in this study whereas 299 questionnaires were distributed.Thus, all the data...

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Bibliographic Details
Main Authors: Romle, Abd Rahim, Mohd Rodzi, Safarina, Kamal Ideris, Muhamad Shah, Saberi, Nasarina, Mohamad Zabri, Akmal Hakim, Mahamad, Nor Azlindamazlini
Format: Article
Language:English
Published: International digital organization for scientific information (IDOSI) 2016
Subjects:
HD28 Management. Industrial Management
LB2300 Higher Education
Online Access:http://repo.uum.edu.my/22111/1/WASJ%2034%204%202016%20518%20522.pdf
http://repo.uum.edu.my/22111/
https://www.idosi.org/wasj/wasj34(4)16/17.pdf
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Institution: Universiti Utara Malaysia
Language: English
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Summary:The purpose of this paper is to identify the level of understanding on Total Quality Management (TQM) in education sector among undergraduate students in public university in Malaysia.Random sampling technique was applied in this study whereas 299 questionnaires were distributed.Thus, all the data obtained was analyzed by using Statistical Package for Social Sciences (SPSS) version 20. From the result of mean score, the study suggested the overall of understanding on TQM practices among undergraduates were high.

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