Proposed antecedents of workplace incivility in the service sector
In the context of service sector, uncivil behaviour toward customers is likely to harm the effectiveness of the service provider.Built upon the stressor-emotion model of counterproductive work behaviour developed by Spector and Fox (2005), we attempt to explain workplace incivility in this context b...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/22464/1/ICBM%202014%20341%20344.pdf http://repo.uum.edu.my/22464/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |