Applying TQM practices and service quality in higher education

• Main Authors: Saberi, Nasarina, Romle, Abd Rahim, Romli, Siti Aishah, Muhamad Hussin, Nur Khairina, Muhammad Hussin, Zatun Najahah, Abdullah, Muhammad Syafiq
• Format: Article
• Language: English
• Published: ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
• Subjects: TS Manufactures
• Online Access: http://repo.uum.edu.my/22497/1/IJAG%201%2014%202015%2050-56.pdf; http://repo.uum.edu.my/22497/; http://www.iwnest.com/old/IJAG/2015/Special%20IPN%20Dec/50-56.pdf
• Institution: Universiti Utara Malaysia

Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...