Issues, Challenges, and solutions to improve customer satisfaction of Kedah Public Library
There are several types of library such as academic library, corporate library, government library, private library, school library, special library and public library. A public library is a library that is open to the public and generally funded by taxes of the municipal, state or federal level...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/23437/1/TC18.pdf http://repo.uum.edu.my/23437/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |
| Summary: | There are several types of library such as academic library, corporate library, government
library, private library, school library, special library and public library. A public library is
a library that is open to the public and generally funded by taxes of the municipal, state or
federal level (New World Encyclopedia, 2015). The New World Encyclopedia also
addressed that public library typically is lending library, allowing users to borrow books
and other materials. It also has a non-circulating reference collection, and usually focuses
on popular material such as fiction and movies, as well as educational and nonfiction
materials of interest to the general public.
Standing as a public library, Perbadanan Perpustakaan Awam Kedah or Kedah Public
Library (PPAK) is a part of the largest network of community organizations that are
committed to improving the life outcomes for communities. PPAK received the mandate
from the state government to serve the general information for public needs, as well as the
mandate to serve a specific user such as school, higher education institution, researchers,
and State Assembly.Therefore, PPAK reflects the socio-economic and educational status of the country and the society it is located (Perbadanan Perpustakaan Awam Kedah (PPAK), 2017).Thus, the significant attributes of PPAK is their ability to support a broad mission that can appeal to communities.Public libraries are in the perfect place to support connected learning because they are built on a solid foundation of choice—in libraries, communities have been able to choose what they want to read, explore, or participate in.A contemporary library must support four goals: experience, empowerment, involvement, and innovation (State Library Victoria, 2017). |
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