The influence of organizational creative climate on problem solving behaviour among library employees

• Main Author: Ku Saud, Ku Azhar
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: BC Logic; H Social Sciences (General); HM Sociology; Z719 Libraries (General)
• Online Access: http://repo.uum.edu.my/23451/1/ICOL2017-KuAzhar_FullPaper.pdf; http://repo.uum.edu.my/23451/
• Institution: Universiti Utara Malaysia

Creativity is one of the dominant elements that significantly affect all type of human needs especially in organizational architecture which spans across working behaviour, technological change, innovative products and performance in service delivery. Problem solving as part of being creative also indirectly contributes crucial directions in solving the demands and issues from customers or the public. This cognitive skill has become essential for many organizations hiring demand and it has grown dramatically at all levels and across different types of job including in the library perspective. However acquiring such creative people into an organization will be a complete waste if the organization itself pauses to adapt the values of creative climate in their environment. On such background, this paper examines the relationship between the problem solving skill with creative climate values such as challenge/motivation, freedom, idea support, trust/openness, dynamism/liveliness, playfulness/humour, debates, conflicts, risk taking and idea time among the library employees. It is also important to understand the impact on employee's behaviour in delivering services. Using a quantitative and descriptive approach, the data was analysed using parametric method and tools which enabled confirmation on the significant correlation between such values with the creative problem solving process. It has also mustered the library employee's behaviour in decision making, communication, coordination, controlling, innovation, motivation and commitment enthusiasms. Simultaneously, it showed a critical point to the importance of building a climate that triggers or maintains an individual creative skill which affected library services in response to the accelerate rate of information evolution.