The antecedent factors of patient's confidence toward healthcare provider
It has been well accepted that the Individuals‟ level of confidence in regard to the providers‟ performance will influence the level of customer attitude, future behavior, and loyalty.In healthcare context, patience confidence is proved as the crucial factors that determine the healthcare long-term...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/24198/1/p70.pdf http://repo.uum.edu.my/24198/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |