The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.

• Main Authors: Salimon, Maruf Gbadebo, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/24887/1/2nd%20IRC%202017%20115.pdf; http://repo.uum.edu.my/24887/
• Institution: Universiti Utara Malaysia

As more e-banking service providers promise their customers that online banking experience will be satisfying, understanding factors that make the customers to be satisfied have not been fully explored while such experience becomes crucial for the survival of the banking institutions. In order to f...