Casual Dining Restaurant Queue Management System to Optimize Decision Making in Table Seating Arrangement

• Main Authors: Ramasamy, R Kanesaraj, Haw, Su-Cheng, Chua, Fang-Fang
• Format: Conference or Workshop Item
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/25183/1/KMIICE%202018%2018%2022.pdf; http://repo.uum.edu.my/25183/; http://www.kmice.cms.net.my/ProcKMICe/KMICe2018/toc.html
• Institution: Universiti Utara Malaysia

Technology has advanced with speed, bringing ease to our daily life activities. Mobile devices have become a need in our daily life, yet we are still faced with the problem of long queues while waiting to be served at the restaurant.This problem can be overcome by having an effective mobilebased queueing mechanism to optimize the processes involved in the food preparation starting from taking orders until cooking in the kitchen.In this paper, we propose Queue Management System for Casual Dining Restaurants to Optimize Table Seating (QMS-OTS) to effectively optimize the queue system by considering the total waiting time in the queue and also the total waiting time for the food to be served. The queuing time is calculated based on the available table capacity to optimize the table seating. The users will be using the mobilebased virtual queue system to queue without the need to reach the destination.