Emotional intelligence and work effectiveness in service organizations: The preliminary findings
The abilities to manage one’s emotion and others are crucial in service management. There is where emotional intelligence (EI) comes into play to influence service performance. Previously, EI has been fairly and generally established to influence work performance in service organizations (Kernbach &...
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| Main Author: | |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/2579/1/Pages_from_NHRM_proceedings_2008_160708_01.pdf http://repo.uum.edu.my/2579/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |