Challenges and coping strategies among clients in the National Blue Ocean 3 (NBOS3) program

• Main Authors: Jaafar, Juliana Rosmidah, Zakaria, Siti Marziah, Sarnon @ Kusenin, Norulhuda
• Format: Conference or Workshop Item
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/26278/1/QRS%202018%20132%20137.pdf; http://repo.uum.edu.my/26278/; https://qualitative-research-conference.com/index.php/qrc-2018/proceedings
• Institution: Universiti Utara Malaysia

This paper discusses the challenges and coping strategies among clients under the National Blue Ocean 3 (NBOS3) program monitored by the Agensi Anti Dadah Kebangsaan (AADK). The NBOS3 AADK applies the work therapy using agriculture approach as a treatment to ex-offenders in the government rehab centres. This is a qualitative study using an interview approach. The data was gathered through eight (8) clients from the Cure and Care Rehab Centre (CCRC), Dengkil, Selangor Darul Ehsan. Findings showed that, clients faced three themes of challenges which are; a) psycho-social, b) working environments, and c) job demands. To address these challenges, the clients used two types of coping strategies; a) emotional-focus strategy, and b) problem-solving strategy. The results of the study highlighted the importance of social support and internal values in the social networks among clients in the rehabilitation programs. In addition, stakeholders such as Cure and Care Rehabilitation Centre (CCRC) could create a working committee among the clients themselves in executing the NBOS3 program, thus strengthening their inner values. Future study could identify the effectiveness of social support and internal value among clients under the NBOS3 program. Through the findings, a holistic module that integrates positive social networks, internal values and work therapy could be develop to strengthen programs in the rehab centres.