The actants and KPI in privatization of solid waste management in Malaysia.

• Main Authors: Che Pak, Nur Azliani Haniza, Mohd Alwi, Norhayati, Ismail, Suhaiza, Abdullah, Shamsul Nahar
• Format: Conference or Workshop Item
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/26286/1/QRS%202018%20193%20201.pdf; http://repo.uum.edu.my/26286/; https://qualitative-research-conference.com/index.php/qrc-2018/proceedings
• Institution: Universiti Utara Malaysia

The focus of this study is to understand the management control system used in privatization of solid waste management in Malaysia. After privatization, many parties involved in solid waste management, including public and private sectors. Due to the involvement of many parties with different objectives, the needs of management control system become pivotal to align these objectives. Using Actor Network Theory (ANT) and a case study approach, the study discusses the use of Key Performance Indicators (KPIs) as the main control system in the privatization of solid waste management. ANT assumes that the interactions between multiple actors with different interests are important, hence, the paper also discuss on how the interactions among human and nonhuman actors translate the KPIs. Finally, the paper discusses the translation of KPIs in the network using four moments of translation which is problematization, interessement, enrolment and mobilisation.