Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT)

• Main Authors: Hameed, Waseem-Ul, Nadeem, Shahid, Azeem, Muhammad, Aljumah, Ahmad Ibrahim, Adeyemi, Raji Abdulwasiu
• Format: Article
• Language: English
• Published: ExcelingTech Publishers 2018
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://repo.uum.edu.my/26889/1/IJSCM%207%201%202018%20105%20111.pdf; http://repo.uum.edu.my/26889/; https://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/1932
• Institution: Universiti Utara Malaysia

In the recent decade, with the increase in e logistic services, the problem of e-logistic customer satisfaction is raised. E-logistic services spread so rapidly worldwide which overlook the significant segment of customer satisfaction. Therefore, the prime objective of the current research study is...