Operations process of e-service recovery attributes and their relationship with perceived justice
An e-service recovery process is an important operational process. It is a second chance to retain loyal customers by rectifying e-service failures. This study investigates the relationships between e-service recovery processes attributes (compensation, respond speed, and apology) and perceived just...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Advance Scientific Research
2020
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/27361/1/JCR%207%208%202020%201703%201707.pdf http://repo.uum.edu.my/27361/ http://www.jcreview.com/index.php?mno=16514 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |