Sentiment analysis of impact of technology on employment from text on twitter

• Main Authors: Qaiser, Shahzad, Yusoff, Nooraini, Kabir Ahmad, Farzana, Ali, Ramsha
• Format: Article
• Language: English
• Published: 2020
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://repo.uum.edu.my/27446/1/IJIMT%2014%207%202020%2088%20103.pdf; http://repo.uum.edu.my/27446/; http://doi.org/10.3991/ijim.v14i07.10600
• Institution: Universiti Utara Malaysia

Various studies are in progress to analyze the content created by the users on social media due to its influence and the social ripple effect. The content created on social media has pieces of information and the user’s sentiments about social issues. This study aims to analyze people’s sentiments about the impact of technology on employment and advancements in technologies and build a machine learning classifier to classify the sentiments. People are getting nervous, depressed, and even doing suicides due to unemployment; hence, it is essential to explore this relatively new area of research. The study has two main objectives 1) to preprocess text collected from Twitter concerning the impact of technology on employment and analyze its sentiment, 2) to evaluate the performance of machine learning Naïve Bayes (NB) classifier on the text. To achieve this, a methodology is proposed that includes 1) data collection and preprocessing 2) analyze sentiment, 3) building machine learning classifier and 4) compare the performance of NB and support vector machine (SVM). NB and SVM achieved 87.18% and 82.05% accuracy, respectively. The study found that 65% of people hold negative sentiment regarding the impact of technology on employment and technological advancements; hence, people must acquire new skills to minimize the effect of structural unemployment.