Bee Resto: Food Ordering Apps for Individual Restaurant

• Main Authors: Rasid, Siti Nor Fazira, Salleh, Mohamed Najib
• Format: Article
• Language: English
• Published: Universiti Utara Malaysia 2020
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/28306/1/STMLGG%2001%2002%202020%204-5.pdf; http://repo.uum.edu.my/28306/
• Institution: Universiti Utara Malaysia

The increasing number of restaurants has made the industry became more competitive. All restaurants keep improving the quality of their operation especially providing good customer service. The most common service offered by restaurants is ordering the food using the traditional method. The traditional method can be considered if the restaurant does not have a large number of customers. But if there are a lot of customers in the restaurant, it will pose various problems for the restaurant staff. In today’s market, using advances Technologies have many benefits to improve service quality like in terms of time savings and ease of restaurant and customer affairs. Therefore, this study was conducted to develop a food ordering application for an individual restaurant which is Kayu Kitchen Restaurant. This application was developed using a platform known as Mit App Inventor. The research method used in this study is waterfall Development based Methodology with the following phase: planning phase, analysis phases, design phase, and development and implementation phase. The result of this research is an ordering food application based on Android for Kayu Kitchen Restaurant and all core functions were developed successfully. The apps help restaurant management increases efficiency and reduce human error and provide convenience for both employees and customers. It can be concluded that this application is an attractive solution for the restaurant industry. For future work, order history can be added as the feature to show customer’s order history and also to be developed on other platforms such as an iPhone OS.