The influence of TQM elements towards organizational performance: A case of Universiti Utara Malaysia

• Main Authors: Lai, Xin Ying, Radzuan, Kamaruddin
• Format: Article
• Language: English
• Published: Universiti Utara Malaysia 2020
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/28376/1/STMLGG%2002%2030%202020%20109-111.pdf; http://repo.uum.edu.my/28376/
• Institution: Universiti Utara Malaysia

Total quality management (TQM) is one of the most recognized models for operational excellence. Organizations implement this TQM strategy to enhance their overall performance and to maintain a competitive advantage. TQM elements included customer focus, leadership, continuous improvement, employee i...