Study about relationship between service quality orientation and customer satisfaction at UUM Parcel Centre Student UUM
Service quality is an assessment on how well a service being delivered in relation to customer expectation. Service quality is a focused evaluation that reflects the customer’s perception towards specific dimensions of service; namely reliability, responsiveness, assurance, empathy, and tangibles. C...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2020
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/28412/1/STMLGG%2001%2012%202020%2041-44.pdf http://repo.uum.edu.my/28412/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universiti Utara Malaysia |
| Language: | English |