A review of servqual model in relation to transportation services
Service providers want to know what customers (internal or external) care about. Despite the price, and to a minor degree product quality, also count, however, for service providers, customers care most about service quality. The quality of service could affect the loyalty and satisfaction of users....
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2019
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/28497/1/STMLGG%2014%202019%20119-128.pdf https://repo.uum.edu.my/id/eprint/28497/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |