Service delivery system practices in Malaysian hotel operations: An exploratory study
A hotel’s service delivery system is unique because it produces products as well as services. Prior research in this area is still scarce especially in the context of the Malaysian service industry. This paper investigates the extent of service delivery system practices in Malaysia’s hotels. In doin...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2008
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/2913/1/mohd_rizal.pdf http://repo.uum.edu.my/2913/ http://mmj.uum.edu.my/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |
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