Service delivery system practices in Malaysian hotel operations: An exploratory study

• 主要作者: Razalli, Mohd Rizal
• 格式: Article
• 語言: English
• 出版: Universiti Utara Malaysia 2008
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://repo.uum.edu.my/2913/1/mohd_rizal.pdf; http://repo.uum.edu.my/2913/; http://mmj.uum.edu.my/
• 機構: Universiti Utara Malaysia

A hotel’s service delivery system is unique because it produces products as well as services. Prior research in this area is still scarce especially in the context of the Malaysian service industry. This paper investigates the extent of service delivery system practices in Malaysia’s hotels. In doin...