Strategic Planning of Reverse Logistics System Among Omnichannel Companies: A Qualitative Study

In an omnichannel context, reverse logistics systems are hazy and difficult to manage. Improper reverse logistics management can lead to consumer unhappiness and increased costs for omnichannel companies. Therefore, the understanding of reverse logistics in omnichannel environment is important to im...

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Bibliographic Details
Main Authors: Yee, Jing Foo, Abdul Jalil, Emy Ezura
Format: Article
Language:English
Published: UUM Press 2021
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/29181/1/JTOM%2016%2002%202021%2045-61.pdf
https://repo.uum.edu.my/id/eprint/29181/
https://doi.org/10.32890/jtom2021.16.2.5
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Institution: Universiti Utara Malaysia
Language: English