Strategic Planning of Reverse Logistics System Among Omnichannel Companies: A Qualitative Study
In an omnichannel context, reverse logistics systems are hazy and difficult to manage. Improper reverse logistics management can lead to consumer unhappiness and increased costs for omnichannel companies. Therefore, the understanding of reverse logistics in omnichannel environment is important to im...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2021
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/29181/1/JTOM%2016%2002%202021%2045-61.pdf https://repo.uum.edu.my/id/eprint/29181/ https://doi.org/10.32890/jtom2021.16.2.5 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |