Tax service quality and compliance behaviour in Nigeria: Do taxpayer’s financial condition and risk preference play any moderating role?

• Main Authors: Alabede, James O, Zainal Affrin, Zaimah, Md. Idris, Kamil
• Format: Article
• Language: English
• Published: EuroJournals, Inc. 2011
• Subjects: HG Finance
• Online Access: http://repo.uum.edu.my/3854/1/Ja.pdf; http://repo.uum.edu.my/3854/; http://www.eurojournals.com/EJEFAS_35_09.pdf
• Institution: Universiti Utara Malaysia

The issue of service quality was initially thought to be concept related only to the private sector but with systematic extension of the principles of marketing to public sector, it is now realized by organizations operating within the public sector that customer service and quality are strategic is...