Evaluation of service quality in sports and recreations programmes at hotels and resorts in the Northern Peninsular Malaysia

• Main Authors: Lim, Khong Chiu, Khor, Poy Hua, Tham, Yin Chong
• Format: Conference or Workshop Item
• Language: English
• Published: 2011
• Subjects: GV Recreation Leisure
• Online Access: http://repo.uum.edu.my/8022/1/Lim2.pdf; http://repo.uum.edu.my/8022/; http://umconference.um.edu.my/ICISI2011
• Institution: Universiti Utara Malaysia

Many issues and challenges are faced by the managers and professionals in sports and recreations today. However, the issues and challenges in managing sports and recreations programmes particularly in hotels and resorts are more focused on service quality provided by the organizations. This study a...