The level satisfaction of bus services and traffic congestion in Sungai Petani, Kedah towards sustainability

• Main Authors: Che Ani, Asniamira, Razalli, Mohd Rizal
• Format: Conference or Workshop Item
• Language: English
• Published: 2012
• Subjects: HE Transportation and Communications
• Online Access: http://repo.uum.edu.my/8448/1/p1599.pdf; http://repo.uum.edu.my/8448/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
• Institution: Universiti Utara Malaysia

Transportation is the crucial as a tool to mobility from one place to another. As we know, public transportation is the best tool that can decrease the traffic congestion, pollution and others.However, peoples still want to use their own cars which can increase the congestion.Other than that, there are several problems happened about the transportation and there are traffic road congested and problem in bus services in Sungai Petani, Kedah. Sungai Petani not too busy like others town, but it’s still effect for the users.The traffic got congested in peak hours when peoples go for works, back from works, shopping, recreation places and student go for school or college.This is because, this time has been used common peoples to do their job and go to their destination.Other than that, this study also wants to observe about the relationship the problem in bus services toward sustainability.The level of satisfaction of bus service provided was investigate to get the result. The questionnaires or data collection process were personally distributed and administered by the researcher on respondents on 27th November 2012 at town of Sungai Petani, Kedah Darul Aman. Based on the result, there are 80 questionnaires were distributed and only were distributed to users and residential of Sungai Petani. This research has been done to see the problems facing by residential towards sustainability in transportation.