Assessing service quality in the public sector services in Malaysia

• Main Authors: Impira, Alim, Yahya, Khulida Kirana, Mohd Shamsudin, Faridahwati
• Format: Conference or Workshop Item
• Language: English
• Published: 2008
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/9203/1/20.pdf; http://repo.uum.edu.my/9203/
• Institution: Universiti Utara Malaysia

The Malaysian government has implemented various administrative measures to upgrade and enhance efficiency and effectiveness of the public sector in providing quality service to its citizenry. Citizens are demanding more value for their money, better and fast service.A service delivery system that e...