The influence of techno stress and organizational-is related support on user satisfaction in government organizations: A proposed model and literature review

• Main Authors: Ibrahim, Hadziroh, Mohd Yusof, Yusliza
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/9935/1/I3.pdf; http://repo.uum.edu.my/9935/
• Institution: Universiti Utara Malaysia

Empirical evidence on the issue of satisfaction towards certain computer applications or systems has guided organizations in the implementation process of information systems (IS).What is more important, findings of the previous studies in the IS field have proved that user satisfaction is one dimension of IS success and needs to be carefully managed during the implementation process.Consequently, organizations are increasingly concerned about ensuring that employees have gained satisfaction about the IS that they use.Organizations also need to investigate user opinions about the system, and where its faults lie.Though there are a great number of studies on IS, little attention has been given to the influence of technostress and organizational IS- related support on IS success in government organizations of Malaysia.This paper contributes to the IS Malaysian literature pertaining to EHRM.Based on the review of literature on EHRM, user satisfaction, technostress, and organizational IS- related support, a model is presented as are two main hypotheses that will be tested in the future. The results of the research will provide useful insights in the EHRM area, particularly to the HRMIS implementation in government organizations of Malaysia.