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The research was conducted to measure and identify factors that influence student satisfaction about quality services of Thua Thien Hue College of Education Libary. The data was collected by direct interviews with 300 teachers and students who used services at this Liabrary. The descriptive statis...
محفوظ في:
| المؤلفون الرئيسيون: | , |
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| مؤلفون آخرون: | |
| التنسيق: | مقال |
| اللغة: | Vietnamese |
| منشور في: |
CĐSP Thừa Thiên Huế
2016
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://repository.vnu.edu.vn/handle/VNU_123/11379 |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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| المؤسسة: | Vietnam National University, Hanoi |
| اللغة: | Vietnamese |
| الملخص: | The research was conducted to measure and identify factors that influence student satisfaction about quality services of Thua Thien Hue College of Education Libary. The data was collected by direct interviews with 300 teachers and students who used services at this Liabrary. The
descriptive statistics, Cronbach’s alpha test, Exploratory and Confirmatory Factor Analysis and Structural Equation Modeling were used in this study. The results show that the student satisfaction
of quality services was positively influenced by three important factors, following in order as empathy, responsiveness and assurance. The results also reveal that several services need to be effectively informed to the students. |
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