أرسل هذا في رسالة قصيرة: Certification and Inspection Service Quality: Applying the fuzzy SERVQUAL method

  _____      ___      _  _      ___      _  __  
 / ____||   / _ \\   | \| ||   / _ \\   | |/ // 
/ //---`'  | / \ ||  |  ' ||  / //\ \\  | ' //  
\ \\___    | \_/ ||  | .  || |  ___  || | . \\  
 \_____||   \___//   |_|\_|| |_||  |_|| |_|\_\\ 
  `----`    `---`    `-` -`  `-`   `-`  `-` --`