Certification and Inspection Service Quality: Applying the fuzzy SERVQUAL method

This paper applied fuzzy set theory based on modified SERVQUAL model to analysis service quality in certification & inspection industry in China. The study consists of 405 randomly selected participants who are customers of China Certification & Inspection Group (CCIC). The paper includes fo...

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Main Authors: CUI, Li-xin, ZENG, Guang-feng, WU, Hong-yan, WANG, Cheng-jie, LIU, Ru
格式: Article
語言:English
出版: Đại học Kinh tế 2016
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在線閱讀:http://repository.vnu.edu.vn/handle/VNU_123/14280
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