Certification and Inspection Service Quality: Applying the fuzzy SERVQUAL method
This paper applied fuzzy set theory based on modified SERVQUAL model to analysis service quality in certification & inspection industry in China. The study consists of 405 randomly selected participants who are customers of China Certification & Inspection Group (CCIC). The paper includes fo...
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| Main Authors: | , , , , |
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| 格式: | Article |
| 語言: | English |
| 出版: |
Đại học Kinh tế
2016
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| 主題: | |
| 在線閱讀: | http://repository.vnu.edu.vn/handle/VNU_123/14280 |
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| 機構: | Vietnam National University, Hanoi |
| 語言: | English |