Certification and Inspection Service Quality: Applying the fuzzy SERVQUAL method
This paper applied fuzzy set theory based on modified SERVQUAL model to analysis service quality in certification & inspection industry in China. The study consists of 405 randomly selected participants who are customers of China Certification & Inspection Group (CCIC). The paper includes fo...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Đại học Kinh tế
2016
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| Subjects: | |
| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/14280 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |