English telephone reservation conversation from a conversation analysis perspective
This M.A thesis is going to look into telephone reservation conversation to sort out some useful skills and ways that receptionists apply to make successful reservations. Apart from Introduction and Conclusion parts, the study consists of three main chapters.
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| Format: | Theses and Dissertations |
| Language: | English |
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University of Languages and International Studies
2017
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/40047 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | This M.A thesis is going to look into telephone reservation conversation to sort out some useful skills and ways that receptionists apply to make successful reservations. Apart from Introduction and Conclusion parts, the study consists of three main chapters. |
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