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| || | || | || | ||  /_   _//   / _ \\    ____    
| '--' || | || | ||    | ||    | / \ ||  |    \\  
| .--. || | \\_/ ||   _| ||    | \_/ ||  | [] ||  
|_|| |_||  \____//   /__//      \___//   |  __//  
`-`  `-`    `---`    `--`       `---`    |_|`-`   
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Text this: Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam