Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam

To understand and explain the relationship among service quality of ticketing system in BRT Line 1, customer satisfaction as well as customer behavioral intentions to repurchase, recommend and say positively about this service. To inspect the impact of Customer satisfaction on the relationship betwe...

Full description

Saved in:
Bibliographic Details
Main Author: Nguyễn, Hồng Hạnh
Other Authors: Mai Anh
Format: Theses
Language:English
Published: 2020
Subjects:
Online Access:http://repository.vnu.edu.vn/handle/VNU_123/70354
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Vietnam National University, Hanoi
Language: English