Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam

Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam

To understand and explain the relationship among service quality of ticketing system in BRT Line 1, customer satisfaction as well as customer behavioral intentions to repurchase, recommend and say positively about this service. To inspect the impact of Customer satisfaction on the relationship betwe...

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Main Author: Nguyễn, Hồng Hạnh
Other Authors: Mai Anh
Format: Theses
Language:English
Published: 2020
Subjects:
Quản trị kinh doanh ; Giao thông công cộng ; Quản lý chất lượng dịch vụ
658.562
Online Access:http://repository.vnu.edu.vn/handle/VNU_123/70354
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Institution: Vietnam National University, Hanoi
Language: English
id oai:112.137.131.14:VNU_123-70354
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spelling oai:112.137.131.14:VNU_123-703542020-02-19T02:28:14Z Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam Nguyễn, Hồng Hạnh Mai Anh Tanabu, Motonari ĐHQGHN - Trường Đại học Việt Nhật Quản trị kinh doanh ; Giao thông công cộng ; Quản lý chất lượng dịch vụ 658.562 To understand and explain the relationship among service quality of ticketing system in BRT Line 1, customer satisfaction as well as customer behavioral intentions to repurchase, recommend and say positively about this service. To inspect the impact of Customer satisfaction on the relationship between Service Quality and Behavioral Intention in both meditating and moderating roles. Master’s thesis Business Administration 2020-02-15T07:30:33Z 2020-02-15T07:30:33Z 2019 Theses Nguyễn, H. H. (2019). Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam. Master’s thesis, Vietnam National University, Hanoi 60340102 http://repository.vnu.edu.vn/handle/VNU_123/70354 658.562 NG-H 2019 / 00051000373 en 89 p. application/pdf
institution Vietnam National University, Hanoi
building VNU Library & Information Center
country Vietnam
collection VNU Digital Repository
language English
topic Quản trị kinh doanh ; Giao thông công cộng ; Quản lý chất lượng dịch vụ
658.562
spellingShingle Quản trị kinh doanh ; Giao thông công cộng ; Quản lý chất lượng dịch vụ
658.562
Nguyễn, Hồng Hạnh
Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
description To understand and explain the relationship among service quality of ticketing system in BRT Line 1, customer satisfaction as well as customer behavioral intentions to repurchase, recommend and say positively about this service. To inspect the impact of Customer satisfaction on the relationship between Service Quality and Behavioral Intention in both meditating and moderating roles.
author2 Mai Anh
author_facet Mai Anh
Nguyễn, Hồng Hạnh
format Theses
author Nguyễn, Hồng Hạnh
author_sort Nguyễn, Hồng Hạnh
title Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
title_short Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
title_full Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
title_fullStr Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
title_full_unstemmed Impact of Public Transport’s Ticket Service Quality on Customers’Behavioral Intention: A Case of Bus Rapid Transit (BRT) Line 1 (Kim Ma - Yen Nghia) in Hanoi City, Vietnam
title_sort impact of public transport’s ticket service quality on customers’behavioral intention: a case of bus rapid transit (brt) line 1 (kim ma - yen nghia) in hanoi city, vietnam
publishDate 2020
url http://repository.vnu.edu.vn/handle/VNU_123/70354
_version_ 1680962830387380224

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